We understand that sometimes needs change, but due to the nature of our products—many of which are custom-made or made-to-order—we do not typically accept returns.
In rare cases where a return might be approved, the following conditions apply:
- A 25% restocking fee will be deducted from your credit.
- You are responsible for arranging for shipment to the manufacturer or Kaplan.
- The item must be in its original, unused condition and packaging.
- You must include a return materials authorization (RMA) on cartons/shipment. Returns that do not have the appropriate identifying information will not be considered for credit.
If you believe your item may qualify for a return, please contact our playground customer service team with your order details to discuss potential eligibility within 10 days of receipt.