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Help Center

Kaplan Early Learning Company

Kaplan Early Learning Company

We're for play and all of its possibilities! Discover products and services that inspire a lifelong love of learning in all of us.

Ordering & Checkout

How do I purchase a gift card?

How do I redeem a gift card?

Will sales tax be added to my order?

How do I track or find my order?

Why is my credit card being declined or not processed?

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Returns & Exchanges

How do I return an item?

Shipping

What do I need to know if my order is shipping via truck?

How long will it take to receive my order?

General Service Administration (GSA)

What is the Federal Identification Number (FEIN) and the CAGE Code for your company?

How do I view the contracted GSA and open market products you offer?

Does Kaplan Early Learning Company accept government credit cards? Will I receive an invoice if I pay for my order with one?

How will I know that Kaplan Early Learning Company has received my order for GSA contracted or open market products?

Will I be charged tax on my GSA order?

How should I request a price quote on GSA contracted and open market products?

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Contact Us

What is customer service's phone number?

Who is my local Kaplan representative?

Services

How can I check my gift card balance?

How do I request a catalog?

MyKaplan

How can I recover my myKaplan account user name or password?

FloorPlanner

How to Get Started with FloorPlanner?

How can I add domain names to my FloorPlanner design?

Playground Equipment

When should I expect my playground equipment?

Can I return outdoor play equipment?

What should I estimate for freight costs for playground equipment?

How can I be prepared to accept my outdoor play equipment shipment?