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MyKaplan FAQ 

A concise reference for common MyKaplan questions 



What is a myKaplan online account?

A myKaplan online account is Kaplan Early Learning Company’s secure, online ordering portal. It’s your personal tool to order, track, and reorder products quickly and easily, accessible from Kaplan’s website. Once signed in, you can manage your entire order process and view your order history and shipments.

What are the advantages of a myKaplan account?

myKaplan offers several advantages to streamline ordering and management:

  • Convenient ordering and reordering
  • Access to product discounts
  • View and track order history
  • Create shopping lists
  • Assign multiple ship-to addresses
  • Tiered approval levels
  • Hold orders when needed
  • Personalize delivery options
  • Track shipments in real time

How long are shopping carts on the website held?

Shopping carts are held at minimum for 15 days to allow you to resource. View your open shopping carts here. 

How can a customer add multiple mark fors to a myKaplan cart/order?

Currently, myKaplan supports one mark per cart. Separate markfors are typically created as independent carts. If you need to include a single mark, you can add it in the attention line located above the shipping address selection. For multiple marks, create separate carts (i.e., multiple orders) with the corresponding attention line for each mark.

     

    What if I forgot my username?

    Go to www.kaplanco.com and click Login. Click Forgot Username, fill in your Email Address, and click Submit. Your username(s) will be emailed to the address on file.

    What if I forgot my password?

    Go to www.kaplanco.com and click Login. Click Forgot Password, enter your User Name, and click Submit. A password reset link will be emailed to the address on file. If you do not know your user name, first complete the Forgot Username steps above.

    How can a myKaplan user change his/her password?

    Go to www.kaplanco.com, log in, and select Change Password (located on the left side of the page). Enter your current password and your new password, then save.

    Customers discount is not populating?

    Discounts are based on the customer buying agreement terms. Savings will populate once the terms are met. If a discount is not appearing, verify:

      • The customer’s account is linked to the correct buying agreement.
      • The items in the cart qualify under the current terms 
      • The order meets any minimums, tiered pricing, or other criteria specified in the agreement.
      • The correct customer profile is being used at checkout (logged in with correct username)

    What are the benefits of creating a shopping list?

    Saves frequently purchased items for quicker reorders and helps ensure consistency in repeat purchases.

    How to create an individual user shopping list?

    • During checkout, any products in an active cart can be saved as a list.
    • Click the option Save as a list (available during the checkout process).
    • Name the list and confirm to save. You can subsequently load, edit, or reorder from saved lists as needed.

    Do customers receive an order confirmation when placing an order on myKaplan?

    Yes. If Kaplan has a valid email on file, the customer will receive an Order Confirmation that says “We got your Order - Thank you for being a champion for play with Kaplan Early Learning Company!” and includes the order details, plus a second email when the order ships

    What does the message “cart #______ has already been processed” mean?

     It indicates the cart has already moved to the next stage in the approval workflow. The cart has been submitted and is being reviewed, pending approval or approved by the next approver. 

    How to determine if a customer account is set up as myKaplan Platinum in PeopleSoft?

    • Navigate to: Main Menu -> Customers -> Customer Information -> General Information
    • Enter the Bill to Customer Number (Bill to Cust#)
    • Click the General Info Links dropdown arrow and select Additional General Info
    • Check the field Standard ID Qualifier
      • If the value is Web Customer, then review the ID Number field
      • The ID Number should equal the Bill to Customer Number

    If both conditions are met (Standard ID Qualifier = Web Customer and ID Number matches the Bill to Customer Number), the account is configured for web access as a myKaplan Platinum customer.