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Kaplan Internal Knowledge
Customer Service
Customer Service
Articles related to CS activities
Managing Consumer Customers: Amazon
Expired RMAs
Returns
Factory Seconds - Warranty?
UPS Electronic Return Label
Guidelines for creating RMA and replacement orders.
Shipping
FedEx Premier Customer Experience Group Contact details
Reason Codes for ORDER Not Shipping
Tracking UPS Cartons & access proof of delivery (POD)
Using Tandata for shipments and item information.
Account Specific
Disney Cruise Line Information
Grant
Gulf Coast/Texas Workforce/Board Grant
Product
What is an Item and What is a Product?
Product Information Panels In PeopleSoft and a Quick Look at Tandata Item information.
Discontinued Reason Codes (NLA/2Bnla)
Forms
Incident Report Form
Special Attention Sheets
What are Special Attention Sheets?
Special Attention Details
General
Dress Code for Customer Support
Vendor Contacts for Customer Service
Order Note Types: Definitions and Standard Usage
Customers
Customer Information Panels
Customer Lookup Results Page
Buying Agreements
Buying Agreements (Sales Contracts)
Order Review
Kaplan Ord Excel Process
How to easily locate an order and associated purchased items by the ship to address information.
When are order holds reviewed and which team is responsible for removing the hold?
Order Entry
Create/Update Sales Order and Line Details
Tickets
Using Tickets in HubSpot - Kaplan Service Teams
