Customer Service
Articles related to CS activities
Returns
- File Freight Claim, Check Claim Status, Disposition of Freight
- Locate credit memo from RMA number.
- Transportation Methods for Product Returns
- Creating UPS Worldship Labels
- Damage vs. Defective
- Guidelines for creating RMA and replacement orders.
- UPS Electronic Return Label
- Factory Seconds - Warranty?
Shipping
- How to handle Truckload from Vendor to Customer.
- CS - Bogus Carrier Names used by Traffic
- Mis-Pick/label on Item(s) or Mis-Loaded Carton(s)
- Reason Codes for ORDER Not Shipping
- Using Tandata for shipments and item information.
- FedEx Premier Customer Experience Group Contact details
- Tracking UPS Cartons & access proof of delivery (POD)
Account Specific
Grant
Product
- What is RHLD and what does it mean?
- Magnetic Furniture & Boards – How to Respond When Magnets “Don’t Stick” - Videos Included
- Supporting Customers with Assembly Questions for 300487 Safe & Sound™ EasyReach Compact Crib
- Discontinued Reason Codes (NLA/2Bnla)
- Product Information Panels In PeopleSoft and a Quick Look at Tandata Item information.
- What is an Item and What is a Product?
Forms
Special Attention Sheets
General
Customers
Buying Agreements
Order Review
- Kaplan Backorder & Discontinued Item Notifications – What the Email Means and How Agents Should Respond
- When are order holds reviewed and which team is responsible for removing the hold?
- Track Order Panel - View Order Status
- How to easily locate an order and associated purchased items by the ship to address information.
- Kaplan Ord Excel Process