Reason Codes for ORDER Not Shipping
Short Definitions related to Order Reason Codes for not Shipping. Reason Codes are identified on the Track Order page and on the Open List report.
Orders are processed to the warehouse throughout the day at prescheduled times. These times may vary based on volume. The reason code on the order will only update during the 4PM batch.
The majority of orders will drop based on a combination of criteria: cannot be on HOLD, no future ship date, and must meet the shipping criteria for new orders or 2nd shipments.
Orders should drop to the warehouse on the next eligible date based on our shipping criteria. We do not process orders on Friday night, orders are processed on Saturday at 4PM for picking on Monday.
Once an order is "in" the warehouse, the order is picked, packed, sorted, and prepared for shipping. If the order ships via small parcel (UPSGT, USPS), the order SHOULD leave Kaplan on the day it is in the warehouse. If the order ships via LTL, the order will not typically leave Kaplan until the end of the 2nd warehouse day. Other factors will play a role in how many days an order will be processing "in the warehouse": KDEL, SPEC, missing pick items, weather, etc.
Override options to shipping criteria:
P - PRIORITY : opportunity for order to process to the warehouse the SAME day; line counts and time of day will determine eligibility
E - EXPRESS : opportunity for order to process to the warehouse in the 4PM batch
K - KEY : opportunity for order to process to the warehouse in the 4PM batch "behind" P and E orders, but ahead of other orders. The order MUST be 100% complete.
S - Standard : follows shipping criteria for percentage complete if new order or an order with a previous shipment.
Order of opportunity to ship : P orders, then E orders, then K orders, then S orders, S are by order date and their completion percentage. If a "K" order isn't complete, it follows normal S criteria. Orders that have a backordered item at any time are viewed last in the shipping criteria.
| Reason Codes for why an order is not shipping: | Definition |
| Back Ord -- Days Old: #; Amount:($ < 2000) | Order has at least one item in stock and one item on backorder; total dollar value of item(s) reserved and eligible to ship is under $2000. |
| Back Ord -- >= 45 Days Old: #; Amount:($ < 1000) | Order has at least one item in stock and one item on backorder; total dollar value of item(s) reserved and eligible to ship is under $1000 after the order reaches 45 days. |
| Back Ord: Mutiple Shipto Ord Not meet Criteria | Order has at least one item in stock and one item on backorder; total dollar value of item(s) reserved and eligible to ship is under $2000 (per ship to). |
| Credit Card Is Declined | Issues with credit card, contact with customer is being made; CCPEND HOLD CODE |
| Dropship Order Only | No open lines are to ship from our warehouse. |
| Future Ship Date: XX-XX-XXXX | Order is being systematically held until date is achieved. Date comes from Rqst Arrival Date field on the order header. |
| Hold: CCHOLD | Hold C/C for Authorization – credit card order, has not yet been processed |
| Hold: CCPEND | CC pending Contact w/cust – issues with credit card, contact with customer is being made |
| Hold: CISTCR | Exceeds Bill to credit limit – order puts customer's balance due over their established credit limit |
| Hold: FRAUD | Hold is initiated by system; ACS will review for potential fraud opportunity before releasing. |
| Hold: FUDATE | Hold is initiated by deliveries team; review for cause. |
| Hold: KEY | Hold is initiated by KEY; review for cause. |
| Hold: LATE | Past Due – account has invoices that are significantly past due |
| Hold: QUOTE | Hold represents freight quote needed. |
| Hold: SLSHLD | Hold is initiated by sales team member; review for cause. Only remove with sales approval. |
| Hold: TCCHLD | Hold is initiated by TCC; review for cause. |
| Hold: WAIT | Waiting on Payment - customer is to send payment |
| Hold: WHSDEL | Hold is initiated by warehouse; review for cause. |
| New Ord - Days: 0-3; Must be 100 % Complete | This criterion is used to reduce the number of shipments and invoices |
| New Ord - Days: 4 - 14; Pct Complete: < 80% | This criterion is used to reduce the number of shipments and invoices |
| New Ord -- Days: 1-25; Pct Complete: <50% | This criterion is used to reduce the number of shipments and invoices |
| New Ord -- Days: 26 + ; Pct Complete: <35% | This criterion is used to reduce the number of shipments and invoices |
| New Ord: No Stock Available | Order has been recently put in open and processes have not ran. Used as a default when other codes are not appropriate. |
| Order must ship complete | Order has been coded to ship complete and has backorders. |
| QUOTE Carrier ID | Represents freight quote needed. Traffic will receive alert, Hold: QUOTE assigned. |
| Shipped: No Stock Available | Order has shipped once and all remaining lines are backordered. |
| Invalid Shipto Address | Ship to customer number and location is not active for shipping. |
| Exceeds Nightly Line Limits | Order is eligible to ship; however, warehouse is over capacity. |