Resources & How-To's
- Customer's Order & Credit Card Information
- What are Managed Returns?
- How to locate Country of Origin for an Item#
- Product Kit & Availability
- Replacements Parts
- How to locate Kaplan Managed Returns
- How to locate Replacement Parts with an Item#
- Vendor Return Authorization
- Creating an Amazon Chargeback Claim
- How to view Tax Exempt Certificates
- How to view Articles in HubSpot
- How to Check Gift Card Balance
- How to Tie Ship To Customer to Bill To Customer
- How to view Contract Details
Playground
Consumers
Customer Service
- How to Add or Update States Assigned to Customer Service Representatives (CSRs) for Special Attention Sheets
- Add Reason Code in PS for AR Adjustments (writeoffs)
- Consolidated Invoice Reprints
- How to View Product Kit Components and Kit Availability
- How to Add Attachments to Notes
- How to view item availability in PeopleSoft.
- How to locate Kaplan Order Number
- How to add PS Panel or Query to Favorites
- How to view if Customers are Tied
- How to Request a Catalog
- How to Suppress Catalog Request
- How to Lookup Customer
- How to locate a Kaplan Order# with a Dropship PO#
- How to Print Packing Lists
- How to Reprint Invoices: single, multiple, consolidated.
- How to View Products Listed as Dropship
- How to Review Inventory Balance Information
- How to estimate transit time via UPS.com.