Resources & How-To's
- How to locate Kaplan Managed Returns
- How to locate a Kaplan Order# with a Dropship PO#
- How to locate Replacement Parts with an Item#
- How to Lookup Customer
- What are Managed Returns?
- What are Special Attention Sheets?
- Special Attention Details
- Customer's Order & Credit Card Information
- Product Kit & Availability
- How to locate Country of Origin for an Item#
- Replacements Parts
- How to Suppress Catalog Request
- How to Request a Catalog
- How to Check Gift Card Balance
- Vendor Return Authorization
- How to Print Packing Lists
- How to view if Customers are Tied
- How to view Tax Exempt Certificates
- How to Tie Ship To Customer to Bill To Customer
- How to view Articles in HubSpot
- Creating an Amazon Chargeback Claim
- Expired RMAs
- How to view Contract Details