FAQs on Invoices
Providing a robust amount of information related to invoices in one place.
How do I get a "zero balance" invoice for receipt?
- If the order is paid with a credit card (on the order), the balance due on the invoice will be zero.
- If the invoice is paid "later", then a note may be added to reflect credit card or check or ACH payment information. The balance due amount does not change on the invoice.
- Request a statement/letter for zero balance from the AR/Collections team.
- I need credit card authorization "proof".
- Request a copy of the authorization details from Cash Receipts
- For manual charges, see if the "hokie" report will suffice.
*more detail to come for additional FAQ