When are order holds reviewed and which team is responsible for removing the hold?

Hold codes are managed within various teams. Holds on orders are identified with a red highlighted "Order Hold" in the upper right area of the create/update order panel.

With any urgent order, please reach out to the team to request an immediate review of the hold.

AR/Collections:

This team reviews holds related to their account balance or credit limit. Holds are: ACCTG, CHKCLR, WAIT, LATE, CISTCR. The team actively reviews all held orders at 10:30am, 12:45pm, and 3:45PM.

Assisted Customer Support:

ACS reviews holds for CCPEND and FRAUD. They review at 9am and 2pm.

Customer Account Support:

CAS reviews holds for TCCHLD, TECH and WHSDEL.

Key Accounts:

Key reviews holds for KEY.

Order Management:

OM reviews FUDATE holds. This code is used to help manage release dates for special shipments.

SLSHLD may be removed by Key or CAS when prompted by the sales representative who initiated the hold.

QUOTE holds are added to orders that need the traffic department to quote freight costs and/or pieces/weight/cube. This hold is removed by the individual working with Traffic and the customer. Remove the hold once the requirement is met and the customer agrees to proceed with the order. Additional requirement to update the carrier id on the order to be blank/not QUOTE.

Queries related to orders on hold:

	K_AR_ORD_ON_HOLD2
	K_ORDERS_ON_TECH_HOLD
	K_ORD_HOLD_4_CCPEND_FRAUD2
	K_WAIT_HOLDS
	K_KEY_HOLD_CCPEND

When are order holds reviewed and which team is responsible for removing the hold?

Holds are used to manage the order's readiness status. Holds must be removed by the appropriate team for an order to release to ship or to have a drop ship purchase order generate.

Hold codes are managed within various teams. Holds on orders are identified with a red highlighted "Order Hold" in the upper right area of the create/update order panel.