Redirecting Invoice/Order Acknowledgement Reprints When a RenServer Error Occurs

Renserver errors will occur occasionally.  You can still complete the task if you follow these steps:

When to Use This Process

• You are trying to reprint an invoice or order acknowledgement.
• You have followed the normal Billing → Generate Invoices → Reprint path.
• After clicking Run, the RenServer error appears.

Proceed with the steps below instead of retrying the original process.

Step 1 – Navigate to Reprint Invoices

1. From the main menu, click Main Menu.
2. Select Billing.
3. Select Generate Invoices.
4. Choose Non‑Consolidated.
5. Click Reprint Invoices.
6. On the Reprint Invoices search page, select your existing Run Control ID for invoice reprints.

Step 2 – Enter Invoice and Run the Process

1. In the Single Invoice section, enter the Invoice Number you need to reprint.
2. Click Run.
3. In the Process Scheduler Request window, select Kaplan Invoice Portrait.
4. Click OK.

If you receive the RenServer error pop‑up, click OK and continue with the steps below.

Step 3 – Access the PDF via Process Monitor

1. Open Process Monitor and make sure the From/To Date/Time range includes the run you just started. Click Details on the relevant row (Kaplan Invoice Portrait process).
2. In the Process Detail window, click View Log/Trace.
3. In the File List, click the link that ends in .PDF to open the invoice or order acknowledgement. From there, you can save or print as needed.

Link: https://scribehow.com/viewer/Redirecting_InvoiceOrder_Acknowledgement_Reprints__rioUa-FjSkWgFE50aTSMlw

April 2026