FedEx Premier Customer Experience Group Contact details
FedEx Premier Customer Experience provides Kaplan, one of our largest shippers, access to an elite group of highly trained agents to help navigate your shipping needs.
As a FedEx Dedicated Customer Care participant, our premier team can assist you with the following:
• Questions regarding FedEx Freight features of service
• Resolving shipment issues
• Researching invoice inquiries
• Assisting with delayed shipments and other service failures
CONTACT 1.800.GoFedEx (1.800.463.3339)
Kaplan's FedEx Shipper Number: 508494947
Press the number “9” and then enter your account number. Your call will be transferred to one of our knowledgeable Premier Customer Experience team members.
*Note – this system utilizes a “silent prompt”. You should receive an announcement indicating that your call was successfully transferred to Premier Customer Support.
HOURS OF OPERATION
Monday-Friday:
7:00 a.m. until 6:00 p.m. (CST)
*please note that our hours of operations may be adjusted based on seasonal operational needs
Check Transit Times: https://www.fedexfreight.fedex.com/servicemaps.jsp
Track your shipments: https://www.fedex.com/en-us/home.html
Schedule a pickup: https://www.fedex.com/PickupApp/scheduleFreightPickup.do?method=doInit&locale=en_us
Submit a Claim (need a log in id): https://www.fedex.com/en-us/customer-support/claims.html
Billing inquiries: Resolve by telephone at 1.866.756.3590