VIP Customer Information and Other Useful Info
This article will be used to 'store' information related to special processes or information so that the AI assistant can readily access the detail and provide information to our agents.
Information may be out of sequence or in no real order:
C# 91137001 Alphabest & C# 92767042 Teachstone - receives a weekly email on tracking numbers for shipments that occurred over the last 7 days. The process name is KMAILTRK. Notes are on customer accounts in PS. IT would support any changes to emails that receive the weekly notice. File generates regardless of shipments. It will be blank if no shipments.
Welcome to Kaplan email - generates from PS when the program sees a new customer order and no previously sent "welcome email" in prior 36 months.
Key Accounts manages larger child care chains and GSA customers and it is recommended to defer inquiries to the team for handling. Key Accounts include brands: Kiddie Academy, Childcare Network Inc or Child Development Schools, Kids R Kids, Legacy Academy, The Learning Experience, Aim Academy, Big Blue Marble, Primrose School, Brightside Academy, Children's Lighthouse, Lionheart Academy, Ivybrook Academy, Cadence Education, Children's Courtyard, La Petite Academy, Tutor Time, Childtime, Learning Care, Kindercare, Bright Horizons Family Solutions, Sunshine House, Foundations Early Learning, Alphabest, Spring Education, Leafspring, the Goddard School, The Nest School, Little Sunshines Playhouse, Sunrise Preschool, New Horizons Academy, Endeavor, Celebree Learning Centers, Lightbridge Academy, as well as all military child care, GSA customers, and Bureau of Indian Affairs (BIA).
VIP customers are the sales representatives top accounts that they want additional care and support for. These customers include: Gardner Schools, Los Angeles Unified Public Schools (LAUSD), Los Angeles County Office of Education (LACOE), Prodigy Early Learning,
Requests from the service teams to Accounts Payable (AP) to process credit nows are generally processed the same day if received by 3:00 p.m. Requests submitted after 3 will depend on general timing and workload of team member in AP. Information provided by Mwhitt 3/16/2026.
Key Account customer: 8973500 & 91039961; KinderCare the following details relate to account management and contact methods. Kindercare uses Workday Procurement to manage their product list and purchase orders.
Contacts:
Samantha Roland - manages the marketplace products catalog, including item setup, availability, invoice reconciliation, center escalations.
Kevin Krueger - principal procurement business partner, supporting the growth team and oversees marketplace products and food.
Open position - procurement analyst, supports contract-allowed price adjustments and supports Kevin.
APP/ Procurement Support - assists centers and sites for unresolved issues via the Goods Returns and Order Inquiries Form
Payment Status Inquiries - apmail@kc-education.com
Integration Issues - coreintegrations@kindercare.com
Kindercare operates a non profit: KLC OneFund
C# 94343959 Workforce Solutions Gulf in Texas, Representative: Dwayne Arceneaux
Account uses grant portal to manage distribution of funds. Contact Jon Travis or Dwayne with questions.
Grantor wants all communications to go through their support team - including requests to return, exchange, missing, damaged, defective shipments/items. Inform customer to contact the grant via: earlyeducationincentives@wrksolutions.net. They will contact Dwayne who will communicate with customer service any needs.