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Using Tickets in HubSpot - Kaplan Service Teams

These screenshots detail areas of importance within the pipeline and ticket pages. It is a great resource to become familiar with the layout of the ticket pages and the tools available.

Scroll through pages for key points. Screenshots reflect the AlphaBest Pipeline, but the call outs will apply to Kaplan pipelines as well.

Topics covered:

Notifications, tabs, filters, scroll, edits in screen, clickable links, ticket status, options to create new emails, tasks, notes, log meetings and calls, 

The right scroll area is for contacts, companies, attachments, playbooks, tickets, deals, etc.