How to log on/opt in to Zoom Phone Queue(s).

A call queue allows incoming calls to be routed to a group of users or a specific department (outside of ZCC). It acts as a virtual waiting line, placing calls into a queue until an agent is available to answer. This helps manage call volume and ensure callers are connected efficiently. Active Call Queues for Kaplan: Help Desk, Switchboard, CAPL, Bids.